A water softener uses a medium that exchanges ions of calcium and magnesium with sodium or potassium. It goes through four steps: ion replacement, regeneration, backwash, and rinsing. The resin beads are covered with sodium or potassium ions and as the water flows, ions swap places. Once the beads are full of calcium and magnesium, the regeneration process starts. The beads are flooded with a brine solution to regain sodium or potassium ions, and the calcium and magnesium, dirt and sediments are flushed out in a process called backwash. The final phase is the rinsing of the mineral tank with fresh water. Automatic water softeners are usually programmed to recharge at specific times and metered models only regenerate when required. It is more water-efficient to have a metered model that will regenerate only when required.

Water filters are known to remove chemicals and contaminants from water. Water softeners, as their name implies, are supposed to remove minerals from the water that cause hardness and scale such as calcium and magnesium.

Grain Capacity is the maximum number of water hardness grains per gallon that the unit can remove before it automatically regenerates. For example: if your family uses 400 gallons of water per day and you have 10 grain per gallon hard water, you would need 4,000 grains of water softener capacity per day (400 gallons x 10 grain hard water).

All water softeners are designed to use salt to regenerate the system. For proper operation of a water softener, the brine tank should be at least 1/3 full of salt at all times.

All salt, regardless of its source, may contain insoluble matter, which accumulates at the bottom of the brine tank and requires periodic cleaning. If pellet or rock salt is used, you should clean out your brine tank at least once a year. If solar salt is used, the brine tank will require less frequent cleaning. However, you should periodically check for salt bridging*. For our Water Softeners we recommend the use of Windsor Clean & Protect Water Softener Salt Pellets for best results.

*Salt bridging occurs when a gap is formed between the salt and the water preventing the salt from dissolving in the water and making brine. The effects of high humidity as well as the use of some brands of purified salt products may cause bridging.

Your unit is equipped with a battery backup system. In the event of a power outage, the control valve will remember all settings and time of day. For an outage over long hours, the only item that needs to be reset is the time of day, which will flash when a reset is required. All other settings are permanently stored in the nonvolatile memory.

An Alka Water Softener uses about the same amount of electricity as a standard alarm clock. 

An Alka Water Softener uses about the same amount of water as doing 1 load of laundry.

It is normal to have 5 to 10 inches of water at the bottom of the salt storage tank.

Demand Regeneration monitors your water usage and only regenerates as needed. While if you have visitors over and use more water than usual, it will regenerate more often. All our Water Softeners have Demand Regeneration to maximize water efficiency.

If you get your water from the city or municipality, they can provide your water hardness level and this information can be found online as it is all public information. If you get your water from a private well, you will need to get your well tested for hardness and iron levels/types.

The ideal location for your Alka Water Softener should be near the incoming water line, with a standard electrical outlet and drain nearby. The water softener will need a clean, level spot to sit. If the floor is uneven, it can be levelled with a piece of plywood and shims underneath the plywood to level the surface. We recommend plumbing the water softener such that all the hot and cold water in the home is softened. Water to the outside spigots can be left unsoftened.

Excalibur Water Systems is the only OEM water softener manufacturer in Canada that utilizes Aldex resins.
Aldex strong acid cation water softening resins have a proprietary non-solvent sulfonation process combined with unique manufacturing techniques creating the premium choice for water softener resin around the world.

Aldex water softening resins are 100% non-solvent and will never have organic chloride leakage – ever!

Aldex resins have a low moisture content which ensures a long service life. When oxidants such as chlorine and chloramine increase in potable water supplies, Aldex has a suite of resins with higher cross-link levels and capacities that offer greater resistance to degradation from oxidative attack.